Transforming how we deliver digital services at Oxford

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Transcript

The University of Oxford's ability to evolve with changing ages is a timeless strength.

Today, more than ever, staff and students want simplicity. They want to connect their digital and physical worlds to digitally thrive and not just survive. That's why the University has embarked on its digital transformation journey.

We're making Oxford digitally fit for the future. It's less about the digital and more about the transformation. It's about becoming more responsive to the speed of changes happening around us.

Our ambition is to equip our academics, researchers and collaborators with the highest quality digital experiences so they can continue to deliver world leading innovation and discoveries. 

And we want to modernise the student experience with easy to use, reliable and joined up technology.

To start with, we have rewired how the University makes decisions about digital services with a new Information and Digital Committee and five digital portfolios. Leaders from across the collegiate University carefully decide which initiatives they will invest in to help improve everyone's digital experience. The portfolios oversee hundreds of initiatives, helping to transform our inner workings.

Now we're introducing a new digital delivery model. This means we'll deliver digital solutions faster and in a more responsive way.

Here's why. In their personal lives, staff and students are used to regular software updates on devices. Unsurprisingly, they expect the university systems to also be continuously improved as their needs change.

Sometimes large digital projects cannot meet all or changing needs of users and developments in the world. This means they don't always deliver the outcomes people expect.

We don't want to introduce digital changes this way, so we're taking a product-based approach inspired by leading tech companies. Now colleagues from across the University can work alongside technology teams. Delivery teams regularly meet with end users to discuss their needs and priorities. By seeing the world through the eyes of different end users and relying on better data, a delivery team can respond quickly and reprioritise if needs change. When everyone's ready, we release new functionality into a live environment in small steps and not all in one go.

So, if you're in a delivery team, you'll notice some new ways of working. If you're a subject matter expert, you'll have more opportunities to work with a project team or delivery team and help shape changes. If you're an end user, you can get hands on with new digital solutions sooner and more regularly.

Digital services are vital to university life. Now we can all continuously enable Oxford to be digitally fit for the future.